Premium subscriptions to FREE VPN FAST come with a 30-day money-back guarantee. If you're not happy with the service in your first 30 days, we will issue a full refund — no questions asked.
1. Who is eligible
- The 30-day guarantee applies to first-time Premium subscribers only.
- Your refund request must reach us within 30 days of the original purchase.
- It applies to the initial Premium subscription, not to renewals.
2. How to request a refund
Because Premium subscriptions are billed through the Apple App Store, refunds are typically processed via Apple. You have two options:
Option A — Email us first
Send a short email to [email protected] with the Apple receipt number from your purchase confirmation email. We will reply within 24 hours and either issue the refund ourselves or guide you through Apple's flow.
Option B — Request through Apple directly
- Go to reportaproblem.apple.com.
- Sign in with the Apple ID you used to subscribe.
- Find the FREE VPN FAST subscription and tap "Report a problem".
- Select "Request a refund" and provide a brief reason.
Apple typically processes refund decisions within 48 hours. If they decline, forward us the rejection email and we'll handle the rest.
3. After the 30-day window
Refunds requested after 30 days are evaluated on a case-by-case basis. If you had a genuine problem — billing error, broken renewal, sustained outage — we will make it right. Just email us.
4. Cancellation
You can cancel auto-renewal of your Premium subscription at any time:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top, then tap Subscriptions.
- Select FREE VPN FAST and tap Cancel subscription.
Cancelling stops the next renewal but does not refund the current billing period. You'll keep Premium until the end of that period.
5. Contact
Questions about refunds or billing? Email [email protected].